Refund & Cancellation Policy

Vendor plans (Sprout, Seed, Root, and custom Cycle plans) are billed in advance on the cadence you select at checkout — monthly, quarterly, or annually — via our payment processor. You can cancel at any time from your billing dashboard or by emailing admin@dafinesse.biz.

Cancellations take effect at the end of the current paid period. Your account keeps access until then. We do not automatically pro-rate refunds for unused time on subscriptions that have already renewed. Founding-member and promotional pricing is non-refundable once billed.

If you were billed in error, charged twice, or believe you are entitled to a refund under applicable consumer-protection law, email admin@dafinesse.biz within 14 days of the charge with your account email and the invoice number. We review each request individually and typically respond within 5 business days.

Approved refunds are issued to the original payment method. Processing time depends on your bank and payment provider, usually 5–10 business days.

You can change plans at any time. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of the next billing period so you keep the value you already paid for.

Circle Back Credits earned by returning packaging have no cash value and are not refundable. Store discounts, gift cards, or physical goods purchased through a connected vendor storefront are governed by that vendor's return policy — contact the vendor directly.

If the service is materially unavailable for an extended period due to our error, we may issue service credit or a partial refund at our discretion. Contact us to open a ticket.

Please contact us before initiating a chargeback so we can resolve the issue quickly. Accounts with unresolved chargebacks may be suspended until the dispute is closed.

Questions about this policy? Email admin@dafinesse.biz. Da Finesse LLC · Circle Back.