Privacy Policy

Account info you provide (name, email, phone, business details), addresses used for shipping and returns, product and packaging references, and platform activity such as box scans, return status changes, and reward events.

• Operate the returns network — routing, labels, drop-off matching, grading.
• Send lifecycle and transactional emails you would expect from the service.
• Measure recovery, participation, and sustainability impact for your reports.
• Prevent abuse and secure the platform.

We share data with the specific partners needed to fulfill a return — the carrier for a label, the drop-off location you selected, or the recovery partner routing your packaging. We do not sell personal information.

We keep account and return records while your account is active and for a reasonable period after to satisfy legal, tax, and support obligations. You can request deletion at any time.

You can request access, correction, export, or deletion of your personal information by emailing admin@dafinesse.biz. Transactional emails are required for account activity; marketing messages include an unsubscribe link.

We’ll update this page when the policy changes and adjust the effective date at the top. Material changes will be communicated by email where appropriate.