Turn every box into a loyalty moment.
Circle Back is a development project testing branded packaging recovery, returns and customer rewards with a small private group of vendors. Features are in pilot, not generally available.
CircleBack is infrastructure, not a consumer destination.
Four steps. One complete loop.
Scan
Customers scan the QR code printed on your packaging insert or box.
Return
They pick a return option. Routes are being tested in the pilot.
Recover
In the pilot, packaging is graded and sorted for reuse or recycling.
Reward
Customer rewards are a concept in development.
What we're building and testing.
Features below are in development or private pilot, not a live service.
Branded return page
A hosted, vendor-branded experience that keeps your customer in your world.
QR codes + insert cards
Generate QR codes and printable inserts that match your brand colors.
Built-in loyalty
Reward returns, drop-offs, and referrals with points customers can redeem with you.
Courier matching
Researching local courier pickups. Not yet available.
Sustainability dashboard
Planned reporting on boxes recovered and customer participation.
Fraud-resistant grading
Packaging grading and handling records, being tested in the pilot.
Shopify connection, in pilot testing.
Shopify stays your source of truth for orders and products. The connection we're testing reads what shipped and attaches a packaging profile so returns can be tracked. Availability is limited to pilot participants.
- Order sync (pilot testing)
- Assign packaging profiles per product or per order
- QR tags map each shipment to a trackable Circle Back record
- Recovery, grading and rewards (in development)
Interested in the pilot?
Tell us about your brand and how you ship. Registering interest helps our research. It doesn't guarantee acceptance, a response time or service.
Have a question? Email the CircleBack team.