Turn every box into a loyalty moment.
CircleBack is the reverse-logistics infrastructure behind branded packaging recovery, easy returns, and customer rewards. Your shoppers meet us through the QR on your box — no app, no signup wall.
CircleBack is infrastructure, not a consumer destination.
Four steps. One complete loop.
Scan
Customers scan the QR code printed on your packaging insert or box.
Return
They choose a return or drop-off option that fits your logistics network.
Recover
Packaging is graded, routed, and recovered through your partner network.
Reward
Customers earn credits automatically on your branded rewards page.
Everything to launch a packaging recovery program.
We handle the network, tracking, and rewards — you handle the brand relationship.
Branded return page
A hosted, vendor-branded experience that keeps your customer in your world.
QR codes + insert cards
Generate QR codes and printable inserts that match your brand colors.
Built-in loyalty
Reward returns, drop-offs, and referrals with points customers can redeem with you.
Courier matching
Connect local and national couriers to handle pickups and consolidation.
Sustainability dashboard
Track boxes recovered, carbon avoided, and customer participation over time.
Fraud-resistant grading
Standardized packaging grading and chain-of-custody records for every return.
Connect your store and start recovering in a day.
Shopify stays your source of truth for orders and products. Circle Back reads what shipped, attaches a packaging profile, and takes over everything that happens after delivery — scans, returns, recovery, and rewards.
- Orders and fulfillments sync automatically — no double entry
- Assign packaging profiles per product or per order
- QR tags map each shipment to a trackable Circle Back record
- Recovery, grading, and reward points handled on our side
One simple plan per brand.
Pick a plan that fits where you are. Upgrade whenever you're ready.
Ready to close the loop?
Tell us about your brand and how you ship. We review applications within two business days and send back an onboarding link with your plan options.
Have a question? Email the CircleBack team.